Privacy Policy
Last Update: July 6, 2023
Purpose of the Privacy Policy
At SHAN, we are committed to protecting the privacy of your personal information. This privacy policy outlines how we collect, use, disclose, and protect the personal data you provide to us, whether online through our website or in-store. By using our services, you agree to the practices described in this policy.
If we ask you to provide certain identifying information when using this website, you can be assured that it will only be used in accordance with this privacy statement. SHAN may modify this policy from time to time by updating this page. We recommend checking this page periodically to ensure that you are satisfied with any changes.
1. Consent
Your Consent: When you provide your personal information to SHAN, you consent to the collection, use, disclosure, and retention of your information by SHAN in accordance with this privacy policy and as authorized by law.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we believe may be of interest to you if you tell us that you wish this to happen.
If you believe that the information we hold about you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect.
SHAN may use your personal information to contact you about important matters, such as information about your purchase, changes to the privacy policy, or terms of use.
SHAN does not knowingly collect personal information from children under the age of 14 without the consent of their parent or guardian. Please immediately contact the head of the personal information protection department by email or phone in the Contact section if you believe SHAN has inadvertently collected personal information from a child under the age of 14. In the event that SHAN learns that it has collected such information, SHAN will make the necessary efforts to delete this information from its systems (except to the extent that the retention of personal information is required or permitted by law).
Your Choices: You can choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill out a form on the website, look for the checkbox that you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our contact information.
Your Rights: You can request details about the personal information we hold about you under data protection law. You can ask us to update or correct your personal information if it is incorrect. You can ask us to delete your personal information. You can object to certain types of use of your personal information.
These rights may vary depending on where you reside. However, we will make reasonable efforts to honor your request even if your country or state does not require us to do so. If you ask us to delete or stop using your personal information, we may not be able to honor this request if the information is necessary to process your payments or returns, fulfill your order, or comply with tax, audit, or regulatory requirements. For any request to delete personal information, please contact us directly.
Despite your rights, we may not be able to correct or delete certain personal data if we need to retain it to provide you with the services you have requested or to fulfill our other obligations to you for reasons of security, compliance with applicable laws and regulations, internal business reasons, or other legitimate reasons.
Additionally, information you share with others, such as reviews or forum posts, may remain public, and certain copies of your information (log files, residual copies, etc.) may remain in our databases even if they are anonymized.
2. Data controller
The data controllers for your personal data are Les Collections SHAN Inc.
Mailing Address: SHAN, 4390 Laval West Highway, Laval, QC, Canada, H7T 2P7
Data Protection Officer Email: [email protected]
3. What personal information is collected
The collected information may include:
Information you provide to us, for example, when making a purchase, subscribing to a newsletter, or creating an account with SHAN. (Name, first name, email address, billing, shipping and postal address, and phone number, your purchase history).
Information we collect when you interact with our websites, social media, and other services. (Your interests, preferences).
Information we collect about you from other sources, such as data analytics companies.
Information collected through email exchanges, comments, or shared posts.
Any other information we collect that is not expressly described here will be used as described in this privacy policy or as disclosed at the time of collection.
Third-party sources. We may combine the personal information we receive from you with information we receive from other sources, such as: Public information sources such as social media platforms, publications, and news sites. Business and marketing partners, such as online marketplaces like Instagram, co-marketing partners, and event co-sponsors. Data providers, such as information services and licensors, provide us with demographic and other information about users of our website. Service users who purchase products or services (including gift cards) for others, share products or items with others, sponsor friends, or provide us with contact information for other people. Third-party platforms, including social media accounts like Facebook that you use and choose to access the service. This data may include your username, profile picture, and other information associated with your account linked to this third-party service according to the settings of your account linked to this service.
Automatic data collection. Our service providers, business partners, and we may automatically record information about you, your computer or mobile device, and your activity over time on our sites and other online sites and services, for example: Device data, including the type and version number of the operating system, manufacturer and model of your computer or mobile device, browser type, screen resolution, IP address, unique identifiers, the website you visited before accessing our website, and general location information such as city, province, or geographic region.
Online activity data, including pages or screens viewed, time spent viewing a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and access duration.
Photos and videos from surveillance cameras in stores and offices.
4. Cookies
What is a Cookie? A cookie is a file stored on a user's hard drive while browsing a website. This cookie helps to better understand user browsing habits in order to provide a better user experience. We use cookies and similar devices to facilitate your navigation on the Platform, to understand how you interact with us, and to offer you advertisements tailored to your browsing habits that may interest you.
We may collect the following information:
Name
Contact information, including email address
Demographic information such as postal code, preferences, and interests
Other information relevant to customer surveys and/or offers
What types of cookies do we collect?
The table below lists the cookies we collect and the information they store.
Cookie Name Cookie Description:
FORM_KEY Stores the randomly generated key used to prevent forgery requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and modify their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if requested. STF Information about products you have emailed to friends.
BOUTIQUE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer is allowed to use cookies.
MAGE-CACHE-SESSID Facilitates content caching on the browser to speed up page loading.
MAGE-CACHE-STORAGE Facilitates content caching on the browser to speed up page loading.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates content caching on the browser to speed up page loading.
MAGE-CACHE-TIMEOUT Facilitates content caching on the browser to speed up page loading.
SECTION-DATA-IDS Facilitates content caching on the browser to speed up page loading.
PRIVATE_CONTENT_VERSION Facilitates content caching on the browser to speed up page loading.
X-MAGENTO-VARY Facilitates content caching on the server to speed up page loading.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content into other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content into other languages.
5. How do we use your personal information
We use your personal information to understand your needs and provide you with better service, relying on the following purposes:
Ensure the operation, improvement, and development of our service and business.
Use information to improve our products and services.
Periodically send you promotional emails about new products, special offers, or other information that may interest you, using the email address you provided.
Occasionally contact you for market research purposes using means such as email, phone, or email. We also personalize the website based on your interests.
Create and maintain your user profile, track your purchases and shipments, and send you reminders for items left in your cart, as well as when the items you requested are back in stock.
Remember devices you have previously logged in from to direct you to the correct platform based on your geolocation.
Provide support for the service, respond to your questions, requests, and feedback.
Combine information collected from various sources, including our stores and website, to personalize and improve your shopping experience on our website, as well as facilitate product return processes.
Analyze the data you provide us and your behavior on our website to ensure that your activity is not fraudulent.
Use purchase information for business purposes such as accounting and financial reporting.
Compliance and Protection: We may use your personal information in the following cases: Comply with applicable laws, respond to legal requests, or proceedings. To protect our rights, privacy, security, or property, your legal property, such as responding to subpoenas or requests from government agencies; protecting our rights, privacy, security, or property, as well as those of third parties (including establishing legal claims, defending against such claims, and monitoring the security of our stores); reviewing internal processes to ensure compliance with legal, contractual, and internal policy requirements; enforcing the terms governing the Service, including our Terms of Use and other legal and policy provisions; prevent, detect, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activities, including cyberattacks and identity theft.
We may use your personal information to provide you with targeted advertisements and marketing communications that may interest you (interest-based advertising). This interest-based marketing approach involves displaying advertisements on websites you visit, tailoring them to your specific interests. Common interests are grouped based on your past browsing activity, allowing us to present advertisements related to your common interests. Thus, we ensure that our ads are as relevant and useful to you as possible. Additionally, you may also see relevant ads based on the content of the website you visit. This is known as retargeting.
6. How do we share your personal information
We may share your personal information with our affiliated partners, the following entities, either in accordance with this privacy policy or at the time of collection:
Affiliates: We may share your information with our affiliated companies to provide our products and services in accordance with our privacy policy.
Suppliers and service providers: Third parties that help us operate the services or our business, such as IT service providers, payment companies, hosting providers, customer relationship management, shipping, data storage, analysis, fraud detection, etc.
Financial services companies: Information required to verify your creditworthiness and finance your purchases if you choose to do business with them.
Payment processors: Payment information used for purchases on the service is collected and processed directly by payment processors such as PayPal.
Advertising partners: We may share your personal information with third-party advertising companies for targeted advertising based on your interests.
Professional advisors: This includes lawyers, accountants, auditors, bankers, and insurance companies as necessary for their professional services to us.
Authorities and other parties: If necessary to achieve compliance and protection objectives, we may share information with law enforcement agencies, government agencies, courts, and other parties in good faith.
Business transfer: In the event of a business transaction such as sale, merger, acquisition, reorganization, business transfer, or bankruptcy, we may share information with involved parties.
Business and marketing partners: We may share information with third parties for event sponsorship, joint product or service offerings, or when their products or services may be of interest to you.
Third-party platforms: If you log in through a social media platform or link your Service account to a third-party platform, we may share your information with that third-party service, subject to their own privacy policies.
On our website, you may find links to other websites that may interest you. However, once you click on these links and leave our site, it is important to note that we have no control over those other sites. Therefore, we cannot be responsible for the protection and privacy of information you provide when visiting those sites, as they are not governed by our privacy policy. Therefore, we recommend that you exercise caution and review the privacy policy applicable to each website you visit.
7. Retention, location, and security of your personal information
SHAN retains your personal information for the period necessary to achieve the purposes stated in this privacy policy or for a longer period if required or permitted by applicable law.
If you have placed product orders through our site, we will retain your personal information in our records as long as they continue to serve the purpose for which they were initially collected, in accordance with our services and activities, as described in this privacy policy or under subsequent authorization, unless you ask us to delete them. We also retain information required or allowed by applicable law to fulfill legal obligations, resolve disputes, and enforce our rights and agreements. If, for technical reasons, certain information cannot be deleted from our systems, we will inform you and take appropriate steps to prevent any further use of this data. In addition, we may use anonymized data indefinitely.
SHAN retains and processes your personal information in Canada, the United States, and other countries. Data protection laws in other countries may differ from Canadian laws. Disclosing your information in accordance with this privacy policy may result in the transfer of data outside of Canada.
We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. While SHAN makes reasonable efforts to protect your information, it should be noted that no method of transmission over the Internet or electronic storage is completely secure. Therefore, SHAN cannot guarantee absolute security for your personal information.
8. Changes
This privacy policy takes effect from the date indicated on the first page. We reserve the right to modify this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page. In accordance with applicable law, the use of your personal information will be governed by the version of the privacy policy in effect at the time of using the information. By continuing to access the website after any modification of this privacy policy, you agree to the changes made.
9. Contact
For more information about our personal information protection practices or our data collection and processing procedures, if you have any questions, or if you wish to file a complaint, please feel free to contact us using the following contact details:
Phone: 450-687-7101
Email: [email protected]
Mail: Attention to the Privacy Department.
Les Collections SHAN Inc.: 4390, Autoroute Laval Ouest, Laval, QC, Canada, H7T 2P7